1 router mode or 192. Read this BQM showing peak time latency issues for Virgin Media users | thinkbroadband Can you post the power levels and network log from the Hub for comment, thanks I'm a Very Insightful Person, I'm here to share knowledge, I. 28. 1) 192. Here’s how you can get your hands on it: . packet loss. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Browse Virgin Media Virgin Media Community. It doesn't matter how big the download is (it could be a song that would take a. on 17-01-2023 14:03. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. I even opened up a complaint. October 3. in. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. Extremely Bad Ping and Latency. After doing my research, this is the option I chose. Re: High Latency for over 12-18 months. F010337396 is the fault number for your records. Hey @J4cko,. I recently joined Virgin Media as a new customer last month and since then, the high latency spikes makes playing games and talking in voice chat impossible. If it is virgin then it happens to a lot of people including myself. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. just general stuff. 168. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. 3. on 28-09-2021 14:04. High Ping and latency issues Hub5 in Gaming Support Sunday; Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago Open the Run console by pressing the Win + R hotkeys. 1 router mode or 192. 8 results in RTTs of >500ms and ~10-30% packet loss. Before you go and tell me to run ping tests and trace routes and other things, I just want you to know, I have 0 issues with any other game or program. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). network. For the past few days I've been having issues with packet drops and high latency spikes. Issues with latency . The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 10GB O2 mobile SIM for just £31. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and putting your Superhub into modem mode. I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each other. Hi. Virgin Media issues statement on latency issues - UPDATED Friday, May 6, 2022 4:59 PM 31 comments We reported on latency issues for Virgin Media. 50% off £30. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. The blackouts occur usually twice a week. I've been a virgin media customer now for 3 years and very rarely have any issues with my internet unless it is down in the local area (which is a rare occurrence). We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. The wired speed tests that virgin technicians do themselves m. . I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. That still compares poorly to the average of 15ms for fixed-line connections, but 37ms is just about good enough to avoid jitter in online gaming and videoconferencing. Go to your Virgin Mobile app . Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. We would like to show you a description here but the site won’t allow us. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. My latency spikes constantly during the day and there is a period between 4am and 8am where becomes very bad. Acquired Downstream Channel (Hz) 331000000. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. i have typical devices connected. Simply test your broadband service, and if we find an issue we can help with a fix online. 1 modem mode. 9 and test again. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . Entertain me; Broadband Deals; Join us; My Virgin Media; Help; For business; Find a storeFirst call 0800 561 0061 - use the automated service to see if there is a local service issue. Regardless of which router you use, there should be a power button on the rear. e. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. Speed tests over wired connection show varied results (screenshots. 0%. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. . For really good games playing you do need a ethernet connection. Hi all -looking for some help here. I had this issue before in late July but it - 5102935. Looking at your broadband quality. Latency Spikes & Packet Loss. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. I am sorry to hear that you are having issues with the broadband, this is not. Once the test begins click on: Run full test to see Packet Loss / Jitter / Latency. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. No issues. . 1 DS is too low at -7 so that needs fixed. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. 25-11-2022 12:58 - edited 25-11-2022 13:05. 222 ms 3. 50p/m for 516Mbps speeds & £45p/m for Gig1 speeds. The Correcteds are from when I rebooted the modem just yesterday! During the times of high latency web pages take a long time to load, and watching streaming content keeps buffering. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. These settings will automatically set the connected display to its lowest latency mode. 1. e. 1 (192. There's likely 2 issues at play here: Known latency issue on the Superhub 3. 17-07-2023 There are a few common causes of high broadband latency. Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. But on last 2 hops Plusnet's suddenly doubles while Virgin's is same as before. 168. 60 to £33. 5 5120 64 qam 5 3 30100000 35. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. I'm very sorry to hear about the issue with your broadband service. 168. 😞 May I ask if you're able to make a BQM graph here please so that we can get a better insight as to what is going on. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. This has been particularly disruptive to online multiplayer games. 3. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 1 Downstream channels. However, if a high-quality broadband connection is absolutely vital to your business - or would give it that extra oomph - it's worth every penny. on 31-10-2022 21:35. 0 Kudos. I've done a full reboot of the router and my Decos. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. Rated 4. Gigafast broadband for seamless home-working and gamers. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. Surely they would have to plan in to increase capacity if that was the issue as I'd assume that everyone in the area are getting a consistently degraded se. I took my computer to my mothers house and did the tests there. 1 GB/s download according to Samknows). No-cost engineer visits. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. Set up a BQM first to see if there is any "congestion" (too many users) in your location at those times. 3. Are you able to monitor this and let us know how things are looking going forward. Also. Patiently looking forward to a FTTP choice in my area. Packet loss/Latency issues. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. Extremely Bad Ping and Latency. Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. . . 1) 192. 1. 150 or just allocate as they are currently. Calls over internet issues with Virgin wifi. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. Hub 3. Day by day my latency gets worse and worse. Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. VMUser1812. I have contacted Virgin Media on two occasions now, both I was told to pin reset the Hub 5 and they will send 'signals' to fix the issue. 222. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet. Need to contact Virgin Media Customer Services?. Unfortunately it has made no change to the latency issues we are seeing. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. Download speeds seem OK -consistantly about 130Mbps using variuos test sites. 00. A network with high latency means slow response times and creates a negative user experience. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 5 million via FTTP and. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. ID: Best wishes, the Virgin Media Team. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Broadband and landline phone services are often closely linked, so it’s not surprising that Virgin Media managed to top the naughty spot for this category too. Once again, Virgin’s main complaints drivers were focused on complaints handling (42%); billing, pricing, and charging issues (17%); and fault, service, and provisioning (16%) issues. 8. 168. I've done a full reboot of the router and my Decos. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Now my speeds have gone from 10mb to 390mb download on virgin 350. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. . Multiple broadband speed tests over time can show if and when speed fluctuates. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Virgins customer support has been awful too. Sadly - 5243564. I've tried resetting the router and it hasn't changed anything. 168. 1, latency returns to. It doesn't matter how big the download is (it could be a song that would take a. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. Sometimes, your broadband connection could be busy, or there may be a fault with your broadband provider's network. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power level's are all. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. I have tried various DNS all with. 0. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. The latency test I was doing was on the Virgin app to my mobile phone. Virgin Media M125 Fibre Broadband. 33 Comments. This can see latency times become very slow (double or more vs the usual baseline). This visually shows what I have been epxeriencing for months now. I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. I am a 1Gig customer and have a Hub4 which I have been using for 1 year now. Share a screen shot of the results. Speed and latency problems for Virgin Media users to some destinations Tuesday, March 7, 2017 4:59 PM; 53 comments; Virgin Media users have been having a bad few days with their broadband connections, though it is a bit confusing as the problems don't affect all Internet sites and services equally. TV via Freeview and smart TV apps. . The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Got a response from virgin media about a complaint I made. If anything, it’s more likely to. Before we recently upgraded to the Super Hub 5, which for the most part a lot of our devices connected to, no problem. . 1 day ago · Quickline Extra with 400 Mbps down and 200 Mbps up is free for 3 months then £39/m on a 24 month contract. The best times to game online or make big downloads, for example, would be when connection is fastest. Clearly shows lag spikes occurring. When the speed of the two devices differs. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. The speed tests are all good, tested with multiple tools and speed is as expected 350/35. 2. Here’s a selection of the cheapest fibre deals available for most. Leave it off for about 10 seconds. Got a response from virgin media about a complaint I made. 1. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). I was told it was my network, I was very sceptical as it. The estimated repair time is now: 01/11/2022 12:40:00. You’ll currently pay £45 per month for Gig1. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up. No underfloor heating. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. 1 53700000 36 5120 KSym/sec 64QAM 2. danielefc. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. . Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Broadband, Phone & TV bundles from £31. ALLM and VRR are also known as ‘game mode’ on some TVs. The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. The Virgin Media Team. 50. An engineer was called out and detected ingress issues, the previous cable must've been set up for TV and broadband. I have a Hub 3 hard wired to pc and new PS5. Servicing and repairs are included with Virgin Media broadband at no extra cost, so if something goes wrong with Virgin. . But you have mentioned that we keep. 50p/m for 264Mbps speeds, £36. End. 8. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. While basic speeds of 3-5 Mbps. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. We would like to show you a description here but the site won’t allow us. Hello, I am currently on the 1GB Wi-Fi service from Virgin Media and have been experiencing some issues. I base this on the very high latency that magically improves at 12:30am - a classic symptom. 0 Downstream channels. Virgin Media Community; Broadband; Gaming Support; High latency; Options. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Since Friday evening, I've been experiencing network lag playing PUBG on PC, due to packet loss. When you have problems with internet connection it’s best to run a test on your broadband connection to check for any issues. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. 6% and 98. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Hello, I recently upgraded my package to 1gig and was provided with the new hub 5. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. which increase the cost of broadband contracts by the. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Higher latency is a sign of this, you may also be able to determine this if you input your postcode into Virgin Media's website and find the broadband packages offered are lower than they were previously, this is an indication Virgin Media is preventing the ordering of higher speed packages in your area temporarily. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. I am sorry to hear that you have had some issues with your broadband. Hi @Jayen. Cambridge speed and latency issue. The connection has been fine for the past years (". in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. 0. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. The connection is terrible, I sound like a robot, the call drops etc. Ends 11. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). My friends who are on virgin in same city don’t get it. Had an ongoing issue in our area for a while, high latency making working from home impossible. Re: High latency and constant packet loss while gaming and video conferencing. . I’m now getting normal speeds and latency. 12-month minimum term. BQMs (Past Week) :on 10-11-2022 14:16. Do a search of this forum - ther are lots of discussion on that issue For some background info see this old thread re. Step 3 - where the webpage downloads the requested data onto your device - is measured by. Choose your location to check coverage speeds in your area. However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. My latency in game varies from around 200 up to 800, and. In response to Zoie_P. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). The wider internet can also suffer traffic problems which can increase latency. Cable Modem StatusItem Status Comments. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. Hi, I'm seeing really poor latency connecting from London to some servers in Amsterdam. 24-02-2023. Outage this morning. 0. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. on 29-09-2022 09:45. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. 4 from 5 bands with different names and I left the same default unchanged. on 18-02-2022 13:33. The hub reads 14ms on WiFi but when hard wired the best to date is 26ms on Xbox X console on cat 8 ethernet cable, how is this, surely I should be getting the same or less. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. Re: Ps5 latency problems since 120hz. However. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. 60 to £33. 1. Testing network latency can be done by using ping, traceroute, or My TraceRoute (MTR) tool. Mobile Your Account. However, the Wi-Fi side does show some issues. The engineer which came out found no issues but suggested we had too many devices (approx. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. Hi all. 1. 1 , Virgin Media , Wireless. The range is not bad but I have noticed couple of. Tap the results to find out more about the issues, and when we expect them to be fixed. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. Simply test your broadband service, and if we find an issue we can help with a fix online. A modem reboot fixed this. Latency is getting worse everyday. Switch off your Gigacube and take out the SIM card. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. Usually a rock solid service. . I'm currently with Virgin Media in this flat (where I'm experiencing the issue), hence the forum post. 0 and 3. High Latency / Constant Red Light in Networking and WiFi Saturday; Virgin Broadband packet loss in Networking and WiFi a week ago; Constant DNS Timeouts (Showing as Connected Without Internet) in Networking and WiFi 2 weeks ago; High Ping and latency issues Hub5 in Gaming Support 2 weeks ago; Huge Ping and packet loss. Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. Ideally, latency will be as close to. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. I've als. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. not-set-yet. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. Select ‘Virgin Mobile Home Internet’ . 7 Mbps (mean 119. For example, 200 ping (in milliseconds) is high latency and bad for time-critical applications. 1. . Ookla measured the average latency on Starlink in the UK at 37ms. hoping for some advice regarding my latency/ping issues when gaming. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. SpeedRe: Latency / Jitter spikes, causing issues on teams, VPN, Google Home 25-07-2022 20:05 - edited 25-07-2022 20:23 Unfortunately I missed the boat on the 14 days - we were moving house over a fair period of time and didn't really get a chance to use it in earnest for work / play etc for a while!Customers of Virgin Media’s cable broadband ISP in Surrey, as well as potentially a few other parts of South East England, have for nearly two weeks been suffering from high latency times to servers in the EU (as well as a few in the UK). 3. 1 Kudo Reply. I wa. Unbearable latency, lag spikes & packet loss for 1. Fewer delays mean that the connection is experiencing lower latency. I upgraded to a 500 mb/s contract and got a hub - 5262735. . This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. Open a web browser and go to 192. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. If you still can’t eliminate the high latency and ping, you can now proceed to the fixes below: 1. The CPU (processor) inside the modem component of. Until VM reach a threshold on your segment, they will probably not do anything. The issue predominantly, but not. 30-03-2022 08:00 - edited 30-03-2022 08:03. I was previously on M200 but have upgraded to M500. I’m wired right into my router and I lag all day long for fun, upgraded to virgin to get a boost I’m speed, from sky 70mbps to virgins 380mbps, both around 30 upload. I live in the UK and am playing ESO on the European server. Up to 132Mbps download speed. I have checked on my side and cannot find any issues with your Hub, including your power levels and channel specs. 9 out of the 30 customers on that specific cabinet were due a repull. on 21-11-2022 16:36. Virgin have botched the software update and have made the routers near unusable. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Broadband, Voice and TV fault. I’m now getting normal speeds and latency. We're carrying out some final checks to confirm this. particularly with speed and latency. Mobile Your Account. Broadband Quality Monitor. Hoping a virgin team member will see this and send an engineer out to fix the issue. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Simply test your broadband service, and if we find an issue we can help with a fix online. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. Hi, I've been experiencing very.